"Significantly not as described" items at Vinted

Items that don’t match their listing description or photos are considered “significantly not as described” (or SNAD).

Here are the main cases that would be considered SNAD:

• Wrong colour
• Incorrect size
• Missing item parts and/or accessories that weren’t detailed in the listing description or photos
• Bundles with missing items
• A damaged item (stained, ripped, broken or damaged in any other way) that wasn’t detailed in the description or photos
• Different main materials from the listing (if at least one is inaccurate)
• Counterfeit
• Any other visible flaw that wasn’t detailed in the listing
• Functionality not as described (e.g. console not connecting to the TV, accessory not pairing, device not charging, buttons or touchscreen not working)

For issues specifically related to mobile phones, see “Significantly not as described” mobile phones.

• Items that you don’t like or that don’t fit you
• Minor differences to an item that don't affect its use or look (slight colour differences due to lighting; in case of multi-material items, differences in the additional materials not listed among the main 3 in the description, etc.)
• Normal wear and tear on an electronic device (such as scratches or dents) when this was clearly shown in the listing photos and description

See how to return an item for a refund if it’s significantly not as described (SNAD).