Money withdrawal issues

Here’s how to resolve issues with withdrawals to your bank account.

Jump to a section:

• My withdrawal hasn’t appeared in my bank account
• I transferred money to the wrong account
• My withdrawal failed

It can take up to 5 business days for withdrawn money to reach your bank account. Check your bank statements starting from the withdrawal date up to the current date. The exact amount withdrawn from your balance will match the amount you receive.

The name on your bank statement might not always be "Vinted." You may see the name of one of our payment service providers instead, such as “Vinted Pay”, “Adyen”, “Mangopay”, or “Leetchi”.

If the payment hasn’t arrived after 5 business days:

1. Log in to your account
2. Press Contact us at the end of this page
3. Let us know when the withdrawal was started
4. Attach screenshots of your bank statement showing all incoming payments from the withdrawal start date until the current date.

Make sure your bank statement includes:

• Your full name (matching your Vinted Balance name)
• Your account number
• Your bank’s address and code
• Date of the statement

For your privacy, you can hide other unrelated details and payment amounts.

Withdrawals can’t be cancelled once started.

However, the transfer may fail if you entered your bank details incorrectly or if the bank can’t identify your account.

If you withdrew money to a closed or non-existent bank account, the payment will be returned to your Vinted Balance within 14 calendar days. We recommend contacting the bank for further assistance and to find out when your payment will be returned.

If you withdrew money to a bank account that isn’t yours, the payment may be returned to your Vinted Balance within 15 business days.

Once the money is back in your Vinted Balance:

1. Go to your payment settings
2. Carefully re-enter your withdrawal details
3. Make sure your account number or IBAN is entered without spaces and that the account holder’s name matches your Vinted Balance details.

If your withdrawal bounces back again, or if the money isn’t returned, please contact the bank for more support.

The money doesn’t leave your Vinted Balance if your withdrawal fails. There are a few reasons why a withdrawal can fail:

• You’re trying to withdraw an amount which is below the minimum withdrawal amount of $0.10
  
• You’re trying to withdraw your money to a bank account that doesn’t match your Vinted Balance details
• Your bank account has already been linked to another profile
• Your bank details were entered in the wrong format, for example with spaces or incorrect characters
• Your bank account doesn’t meet local market requirements, such as SEPA (Single Euro Payments Area) compliance in the EU/EEA
• Your bank account number was blocked by the payment provider

Failed withdrawal due to name mismatch
If your payment service provider is Vinted Pay, the name on your Vinted Balance must match the name on your bank account. You can check your current name and payment provider in your Vinted Balance settings.

• If your provider is Vinted Pay, you can update your name in your settings by completing a quick identity verification
• If your provider is not Vinted Pay, you’ll need to contact us to update your Vinted Balance name

Press “Contact us” to get more help with withdrawals on Vinted. Please note that you’ll need to be logged into your account.