Parcel was sent back to me

Please wait for an update in your message thread with the buyer. Once the order status updates to "returning to sender", it means the parcel is on its way back to you. If you've received it already, you can mark the parcel as received and cancel the order. After this, we'll refund the buyer.

If the item doesn't reach either you or the buyer within 15 business days or if you forget to mark the parcel as received, we'll take the matter into our hands and investigate the situation.

If the item never reaches you, you can ask for compensation. Contact us after 25 business days have passed from the moment the parcel was shipped back, and we’ll compensate you up to these amounts.

It can happen for several reasons, for example:

• The buyer didn’t pick it up in time
• The buyer rejected it
• It couldn’t be delivered to the provided address or recipient
• It couldn’t be delivered due to external factors (e.g. extreme weather conditions)